Got Cannabis Questions? Ask Derek.
Educate your staff and upgrade your showroom experience with the Ask Derek customer service portal.
BENEFITS OF ASK DEREK
Drive sales through customer knowledge
There is a confusing amount of options available in today's Cannabis market place. Many of the best products don't sell well due to consumers and salespersons lack of understanding about them. Ask-Derek helps clarify the many differences and nuances surrounding these products.
Equip staff with on-demand learning
Ask Derek empowers staff with on-the-job learning. When the staff doesn't know an answer, they can Ask-Derek along with the customer and learn the answer. Next time they won't have to Ask-Derek. Have your staff check out one question a day that interests them through Ask-Derek and watch their knowledge base soar!
Reduce labor costs
Leverage Ask Derek's self service customer-facing interface to empower self-directed learning. This reduces dependence on staff time for basic product education, optimizing employee time for other tasks.
Derek has spent over a decade specializing in explaining the intricacies of cannabis products to consumers and industry professionals. These years of experience have been transformed into
Ask-Derek
Ask Derek is a digital in-store customer service portal that is designed to educate your customers and employees about cannabis products and their use, enabling increased sales while reducing the customer service labor hours required.
Each subject is addressed in the form of the questions that customers typically ask at a retail cannabis store, followed by an answer provided in both English and Spanish. Have your employees review a couple of questions that interest them every day, and shortly they will be able to answer any question a customer asks them.
Ask-Derek includes
Comprehensive, yet easy to understand FAQ
Ask-Derek empowers informed decisions with its extensive FAQ. The most commonly asked questions at the retail level are answered offering clear summaries and detailed explanations for deeper dives. Relevant visuals enhance understanding, catering to a range of customer preferences.
Video explanations
Ask-Derek offers multimedia learning. Most answers will come with a video offering deeper understanding or different analogies for explanation. This enables different learning styles as well as promotes enhanced comprehension.
Spanish Translation
Each answer includes a Spanish translation. The Spanish speaking population is one of the fastest growing customer bases and is largely underserved. Having this information available for your Spanish speaking consumers and employees will enable a more inclusive environment that sets your store apart from the competition.
"I met Derek over 10 years ago when he became my customer service representative for several of the product lines that I carried through my delivery service. Derek not only brought some of the best product lines to us, but he always kept me and my staff up to date about the newest products and how to explain them to our customers. When the time came for me to open up the flag ship store for One Plant, I knew I wanted Derek on our staff. One Plant Antioch is one of the premier Cannabis Dispensaries in California, partly due to the high bar of customer service and cannabis knowledge that Derek has helped to instill in our staff. I highly recommend using the Ask-Derek program to train the staff and to enhance the in-store customer experience for any dispensary that cares about customer service. "
Dante Mogianesi
One Plant Northern California Regional Director
Training that Completes the Sale
The training never ends. Even seasoned employees will find it helpful to have the ability to just "Ask Derek" when the more uncommon questions come up.
